Head of Community Association Banking (Miami)

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Job Title

Head of Community Association Banking

Banesco USA is seeking a Head of Community Association Banking for our Corporate Banking Department.

The Head of Community Association Banking is a strategic and results-oriented leader responsible for driving the growth, profitability, and operational excellence of the bank's Community Association Banking division. This role involves developing and executing a comprehensive business strategy to acquire, retain, and expand relationships with Homeowners Associations (HOAs), Condominium Associations (COAs), and Property Management Companies. The Head of Community Association Banking will lead and mentor a team of dedicated banking professionals, ensure the delivery of exceptional client service, and maintain a deep understanding of industry trends, regulations, and competitive landscape.

Primary Job Duties

• Develop and implement a strategic plan for the Community Association Banking division, including growth targets, market penetration, and product development.
• Identify new business opportunities, cultivate relationships with key industry influencers (e.g., property management firms, attorneys, reserve study professionals), and represent the bank at industry events.
• Analyze market trends, competitive activity, and client needs to ensure the bank's offerings remain competitive and relevant.
• Lead and participate in high-level client pitches and presentations for complex or high-value association relationships.
• Recruit, train, mentor, and develop a high-performing team of Relationship Managers, Business Bankers, and support staff specializing in community association banking.
• Set performance goals, conduct regular performance reviews, and provide ongoing coaching and feedback.
• Foster a collaborative and client-centric team culture focused on achieving business objectives and delivering outstanding service.
• Manage team capacity and resource allocation to ensure efficient operations and optimal client coverage.
• Collaborate with product development, treasury management, and lending teams to design, enhance, and implement tailored financial solutions for community associations.
• Ensure the bank offers a comprehensive suite of products, including:
• Specialized checking, savings, and reserve accounts (e.g., IOLTA, trust accounts)
• Lockbox and payment processing solutions for assessment collection
• Online banking platforms with robust features for multi-account management and board oversight
• Capital improvement loans, lines of credit, and insurance premium financing for associations
• Investment and reserve fund management strategies.
• Stay abreast of technological advancements and integrate new solutions to improve client experience and operational efficiency.
• Ensure the division operates in full compliance with all banking regulations, internal policies, and relevant state and federal laws governing community associations (e.g., Florida Condominium Act, HOA Act).
• Oversee credit underwriting processes for association loans, ensuring sound lending practices and risk mitigation.
• Implement and enforce robust fraud prevention and security measures for client accounts.
• Work closely with legal and compliance departments to navigate complex regulatory landscapes.
• Manage the division's P&L, including revenue generation, expense control, and profitability targets.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management on business performance, pipeline, and market conditions.
• Develop and manage the departmental budget.
• Act as a senior point of contact for strategic property management companies and large, complex community association clients.
• Build and maintain strong internal relationships across various bank departments (e.g., Credit, Operations, Treasury Management, Legal, Marketing) to ensure seamless client delivery.
• Responsible for completing annual training program assigned.
• Assist the General Counsel and take other responsibilities as requested by the General Counsel.

Job Requirements

• Bachelor's degree in Finance, Business Administration, Economics, or a related field required. Master's degree (MBA) preferred.
• Minimum of 10-15 years of progressive experience in commercial banking, with at least 5-7 years specifically in Community Association Banking (HOA/COA banking).
• Proven experience in a leadership or management role, with a track record of building and leading successful teams.
• Deep understanding of the financial needs, challenges, and regulatory environment of community associations.
• Strong background in lending, treasury management, and deposit solutions for commercial clients, with specialized knowledge of the community association sector.
• Exceptional leadership, strategic thinking, and business acumen.
• Strong sales management and business development capabilities.
• Proficient in banking software, CRM systems, and Microsoft Office Suite.
• Knowledge of local market dynamics and real estate trends (e.g., Miami, Florida market knowledge is a plus).
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Outstanding ability to collaborate effectively, both within the legal team and cross functionally.
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management, and prioritizing skills.
• Customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis.
• Ability to convey technical concepts and ideas to non-technical people.
• Strong problem solving and analytical skills to resolve problems and clearly identifies root cause and presents recommendations to management.

Benefits

• Competitive salary.
• Generous paid time off.
• Hybrid work model (remote and on-site work).
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, and Vision insurances.
• 401(k) retirement plan with employer match.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability.
• Free parking.

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries.

As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of todays world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.

Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.

At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Banking

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