CONTRACT SUPPORT SPECIALIST II - 55001121

Requisition No: 861275 

Agency: Department of Transportation

Working Title: CONTRACT SUPPORT SPECIALIST II - 55001121

 Pay Plan: SES

Position Number: 55001121 

Salary: $59,774.14 - $77,354.76 

Posting Closing Date: 09/22/2025 

Total Compensation Estimator

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

981 / Office of Toll Operations

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

CONTACT PERSON: Kathleen Kiefer

CONTACT PHONE NUMBER: 561-488-5426

CONTACT EMAIL ADDRESS: [email protected]

ANITICIPATED BI-WEEKLY SALARY: $2,307.70

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Contract Support Specialist II-Turnpike Enterprise-Office of Toll Operations

This position will contribute to the agency by providing support to contract managers in the review of invoices, tracking contract expenditures, monitoring project milestones, deliverables, and overall performance.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Where You Will Work:

Office of Toll Operations

7941 Glades Road

Boca Raton , FL 33434

Annual Salary Range:

$59,774.14 - $ 77,354.76

Your Specific Responsibilities:

Responsible for day-to-day contract support for Toll Operations Contracts. This includes, but is not limited to, providing support to contract managers in the review of invoices, tracking contract expenditures, monitoring project milestones, deliverables, and overall performance.

Participates in all phases of a contract, from scope development, procurement, contract development and execution, implementation, monitoring, and improvement development.

Ensures contractors are meeting all service levels, and documentation requirements, Key Performance Indicators (KPIs), and other reporting requirements.

Works with tolls leadership in the identification of needs, scope and procurement mechanism, participates in the scope development and contract writing to ensure all needs are addressed and covered by the scope, vendor proposal and contractual language.

Creates, maintains, and updates contract file documents including records related to project status meetings, oversight team review, contract performance, amendment renewals, among other relevant contractual documentation.

Coordinates with the Department Contract Managers to process invoices, purchase orders and creates and maintains invoice tracking system.

Participates and supports the department throughout the necessary contract audits and review processes.

Ensures the department's compliance with all current and future contract requirements, triggering the necessary actions to address any potential gap.

Works closely with other business units including Toll Systems, SunPass Operations and Tolls Data Center (or others as needed) to coordinate special activities, tasks, and projects.

Performs other duties as assigned. Serves in times of emergency to support state response efforts and ensuring continuity of operations.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Microsoft Office such as Word, Excel

Skills in:

• verbal and written communication

Ability to:

• learn toll operations and technology business processes and projects
• support and track contract activities
• plan, organize, and coordinate work assignments
• maintain accurate records
• learn other department programs
• analyze and resolve problems using project plans, project specifications, and contract documents
• maintain effective working relationships with others

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)

For additional benefit information available to State of Florida employees, visit:

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.