RTI Technical Support Representative - S...

Job Description

AVPro Global Holdings manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.

Our Saint Petersburg-based team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:

Additional Focus Areas:
This position will provide technical support for Remote Technologies Inc. (RTI) products and customers. The Tech Support team supports all AVPro Global Holdings brands, including AVPro Edge, AudioControl, Bullet Train, RTI, Murideo, ThenAudio, and Pro Control.

Here's what you’ll get to do:

Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians to provide technical support with:

• Audio/Visual systems in commercial environments such as education, government, entertainment, and houses of worship

• Network deployment

• Networked AV-over-IP systems

• HDMI and HDBaseT signal distribution

• Video walls and signage systems

• HDMI testing and troubleshooting equipment

• Control systems, including Control4, Crestron, Elan, Q-Sys, Savant, and others

Work toward pulling information together to deliver a solution to customers.

Refer concerns about product or service failure to appropriate personnel for examination.

Occasionally travel to client locations providing technical solutions.

Occasional trade show attendance, such as CEDIA and InfoComm.

This is what we’re looking for:

• Strong organizational skills and an ability to manage multiple tasks

• Customer service oriented

• A positive, collaborative attitude

• Strong motivation to acquire new industry knowledge

• Enjoy problem-solving and assisting others to arrive at solutions

• Love technology

These items are a plus but not required:

• Networking background or experience with networks, switches, and configurations

• Significant A/V troubleshooting experience; elements of system design; use of matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution

• CTS, CEDIA, ISF Certification, or similar accreditations

• HDMI test equipment experience

• Knowledge of control systems such as Control4, Crestron, Q-Sys, and others, including programming and troubleshooting firmware/software issues

What we offer:

• Paid leave benefits

• Group Health & Life Insurance

• Employer-paid benefits including Dental and Vision Insurance

• 401(k) with 4% match

• Supplemental insurance

Hours/Pay:

• Full-time, Monday through Friday

• Shifts range between 9 a.m. and 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers)

• Market-competitive hourly wage depending on experience