Senior human resources generalist

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
Watch this short video for a brief introduction to Paradigm.

We’re looking for an experienced Senior HR Generalist to join our fully remote team. In this role, you’ll partner with employees and managers across designated client groups, providing both functional and strategic HR support.
This position plays a critical role in driving initiatives related to employee relations, performance management, workforce planning, organizational development, and employee engagement. You’ll contribute to key HR programs, participate in cross-functional projects, foster strong relationships with leadership, and help us continue to build a high-performing, people-focused culture.

Responsibilities:

• Work closely with HR team members to execute HR strategic initiatives.
• Lead the design, implementation, and continuous improvement of HR programs such as onboarding, performance management, and employee engagement.
• Manage cross-functional HR projects including change management, process improvement, and system implementations.
• Provide consultation and coaching to managers in areas such as building managerial capability, conflict resolution, documentation and delivering performance feedback.
• Analyze HR metrics and trends to inform strategic decisions and present insights to leadership.
• Conduct employee and manager related investigations on complex matters and recommend resolution course of actions.
• Partner with the HR Leave and Policy Manager and the business to develop and update policies in collaboration with legal and compliance teams.
• Partner with the HR Leave and Policy Manager to provide consultation and guidance to leadership on managing complex leave and accommodation matters.
• Provide consultation and guidance to managers and employees on HR programs and employee life cycle processes such as hiring, onboarding, mid-year/EOY calibrations and reviews, rewards, career development, promotions, and exits/terminations.
• Analyze exit survey findings and employee feedback to drive business decisions on improving engagement and retention.
• Assist managers with identifying talent needs, creating job descriptions, and assigning job grades.
• Advise managers on making compensation decisions in accordance with Paradigm compensation philosophies.
• Consult with managers and leaders to craft meaningful strategies to retain, engage and develop high performing teams.
• Participate in the planning and execution of organizational structure changes and related change management initiatives.
• Advise managers and employees on application of company policies.
• Develop and deliver manager and employee training or work with outside vendors to select and organize HR related training.
• In liaison with HR Leader, develop and implement HR strategies that accelerate business performance.
• Assist with manager transactions in HR Systems; work with payroll to ensure timely and accurate employee changes and escalate as needed.
• Build strong partnerships with business leaders and Shared Services partners to foster trust and accountability with all stakeholders.
• Support and promote Paradigm’s DEI philosophy and strategies.
• Maintain reliable and predictable attendance during scheduled work hours or core business hours.
• Perform other duties and special projects as required to support the business.

Qualifications: Education and Experience:

• Bachelor's degree in HR or related field. Master’s degree preferred.
• Minimum of 7–10 years of progressive HR experience.
• Employee relations experience required.
• Project management experience is strongly desired.

Core Competencies:

• Comprehensive HR expertise across core functional areas including employee relations, performance management, employment law, talent development, and organizational effectiveness, with a demonstrated ability to apply best practices to complex workplace scenarios.
• Global and cultural awareness.
• Proven ability to influence and build consensus across all levels of the organization using a range of strategies, including persuasion, negotiation, and relationship-building.
• Exceptional communication skills including verbal, written, and presentation.
• Exceptional consultation, facilitation, and relationship management skills.
• Demonstrated ability to lead and support organizational change initiatives by applying structured change management methodologies, engaging stakeholders, and fostering adaptability across teams.
• Strong business acumen with the ability to align HR strategies to organizational goals, interpret financial and operational data, and contribute to strategic decision-making.
• Self-starter, ability to work with minimal supervision.
• Commitment to employee engagement.
• Team player. Demonstrated skills in collaborating with all levels of the business and across the HR function.
• Project management skills.
• Ability to handle multiple tasks and work at a fast pace in a rapidly changing environment.
• High level of flexibility and ability to adapt to the changing needs of the business.
• Knowledge of human resources software and databases.
• General business computer skills, including demonstrated experience with MS Office products, with a high level of proficiency in Excel, Outlook and Teams.

Paradigm Benefits:

• Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at [email protected].
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.