Customer Care Specialist

What Is MyBambu ?

MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.

Your Opportunity:

This is a full time in person position reporting to the Customer Care manager. As a  Customer Care Specialist , you will be one of the first touchpoints for our customers. You will be responsible for tracking and reporting any issues. You will work with our internal team to resolve issues in an efficient manner to avoid future customers encountering repetitive issues. The position involves identifying problems and implementing proactive solutions to drive optimum outcomes and quality service for clients. The candidate must be a Bilingual English/Spanish speaker, who has effective interpersonal and written skills, and can operate in an agile and collaborative manner. If you are a problem solver with an innate drive for success, have a passion for delivering a customer-first mindset, and are obsessed with always putting your best foot forward then Bambu is the place for you!

Job Duties:

• Serve as a high touch contact for our customers .

• Work closely with Marketing and Business to ensure our customer-facing tools have a shared vision .

• Collaborate with numerous internal teams to build the world’s best customer-first mobile banking application .

• Track and report ongoing issues while helping customers through the account opening process .

• Provide exceptional customer service to our customers .

• Implement proactive solutions to make the client onboarding process easier and user friendly .

• Actively work on incoming tickets submitted through sales force and disposition them accordingly .

• Analyze customer interactions to increase customer satisfaction .

• Handle communications with our customers through our different channels, such as Facebook messaging, SMS, and in-app chat .

Experience: 

• Bachelor’s Degree in a business-related field or an equivalent combination of education, training, and experience .

• Minimum 2-3 years demonstrated experience in customer service and account management .

• Adaptable: You can shift focus and enjoy working outside your comfort zone.

• Bilingual English/Spanish/Creole Speaker .

• Demonstrated skills with tools such as sales force, CRM tools, and Microsoft Suites .

• Communicative: Excellent interpersonal and communication skills, both written and verbal, with exceptional presentation skills.

• Banking and Financial customers services: demonstrated knowledge in the banking/financial industry Preferred but not needed.

• Team-Player-You work with and inspire others around you, taking on tasks for greater team .

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Bambu Benefits

• Excellent medical coverage.

• A flexible vacation policy.

• Our small family corporate culture.