Office Manager-Primary Care (Primary Care, Horizon West)

Nemours is seeking an Office Manager (Horizon West), FULL-TIME, to join our Primary Care team in Windermere, Florida.

Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida. With 18 primary care and 3 urgent care practices conveniently located throughout the region, we provide quality, professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: Provide on-site, day-to-day management of multiple practices under the direction of the Practice Manager, and in collaboration with providers, to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice.

• Select, orient, direct, and evaluate all clerical and clinical staff.
• Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates. Recommend and implement changes as needed to reach goals and monitor for continued success. Represent and demonstrate a commitment to excellence in customer service.
• Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos. Ensure appropriate staffing levels through coordination with associates and manager.
• Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior. Provide positive reinforcement or coaching as needed. Activate disciplinary process through manager as warranted.
• Serve as liaison for providers and associates to ensure appropriate communication.
• In collaboration with the Practice Manager, develop and monitor department's capital and operating budgets. Monitor department productivity measures.
• Process and track accounts payable and reimbursement requests. Identify opportunities for improved financial performance and implement action plans.
• Monitor all front desk functions and fill-in at front desk, as needed. Maintain hands-on knowledge of registration (check-in/check-out), appointment scheduling, daily cash reconciliation and bank deposits. Ensure work queues are up to date and all month-end financial requirements are met.
• Monitor all clinical functions and seeking input from providers, as needed.
• Monitor and approve all medical and non-medical supply and equipment purchases.
• Maintain a safe and attractive environment while meeting all JCAHO, OSHA, CLIA, etc. requirement. Oversee facility for housekeeping, fire safety, equipment.
• Development clerical and clinical individual performance goals on an annual basis. Review with individual staff on a regular basis to ensure employee reaches those goals. Provide updates to manager and providers on a regular basis of staff performance.
• Other duties as assigned.

Job Requirements

• If an RN or LPN, associate degree required or currently enrolled and actively pursuing an associate's degree.
• Must have a State of Florida RN License, or LPN license, with 3 years supervisory experience.
• Certified MA with 3 years supervisory experience may be considered in lieu of degree.
• Travel to other primary care locations as needed for coverage is required.

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About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at .