Customer Service Clerk (Healthcare Setting) - Full Time

Bilingual Customer Service Clerk Job Description

Location : Palmetto General Hospital, Hialeah FL

Full Time

Goal and Objective

Reporting to the Account Manager, Customer Service Clerks should recognize their importance not only in making accurate financial transactions but in providing superior customer service. In most cases, the Customer Service Clerk is the last point of contact for customers leaving the account location and, therefore, they are in the highly regarded position of making a lasting impression. Customer Service Clerks should keep this in mind and behave in a polite and professional manner at all times.

General Duties and Responsibilities

This list is intended to be an outline of expected general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed or added to by Beacon Hill Hospitality at any time based on the needs of the organization.

• Process all parking transactions accurately, completely and in accordance with the standard operating policies and procedures.
• Maintain adequate change denominations in the cash drawer and request additional change if needed.
• At the opening and closing of each shift accurately completes opening and closing procedures. If there are any problems reconciling either tickets or cash, they will seek the immediate assistance of a supervisor.
• Committed to co-workers by contributing to an environment that values, empowers, enriches & supports team members
• The Customer Service Clerks will be the ever-vigilant eyes and ears of the operation. Report any maintenance and/or safety issues promptly.
• Should a Customer Service Clerk be notified of, or view, a maintenance or safety problem, they will report the issues to their supervisor.
• The Customer Service Clerks will be responsible for the general upkeep and cleanliness of their assigned Customer Service Clerk booth/area.

Customer Service Duties

• Provides "front door assistance" to customers entering and exiting the establishment by offering information, direction, and assistance.
• Greets and welcomes customers, facilitating their access to and use of the establishment. Creates a positive first impression.
• Assists patients in and out of motor vehicles, obtains wheelchairs, helps with packages, bags, etc. Opens and closes motor vehicle doors.
• Ensures a clean working area by keeping the area neat and free of debris. Sweeps the front door area. Notifies appropriate personnel of spills, ice build up, snow removal, etc.
• Provides traffic control, keeps traffic moving, eliminates bottlenecks and traffic tie-ups in the front door area.
• Deliver extraordinary service to each patient and visitor.
• Customer service-related issues will be handled quickly and professionally. The Customer Service Clerk will treat each customer as a unique individual, deserving of respect.
• Customers will be greeted with a smile and, at the end of each transaction, each Customer Service Clerk will say, "thank you". If a Customer Service Clerk is unable to fully meet the needs of a customer, they will call for the assistance of a supervisor.

MINIMUM QUALIFICATIONS :

• Must be 19 years old or older for insurance purposes
• Must be proficient with Spanish and English
• Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy.
• Organized and detail oriented.
• Demonstrate strong customer service skills.
• Background in cash handling and/or processing