Collections Specialist

About GenServe:

GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.

Position Summary:

The Collections Specialist is responsible for managing an assigned portfolio of customer accounts to ensure timely payment and maintain targeted aging goals. This role involves proactive monitoring of accounts receivable, identifying overdue accounts, and initiating effective collection strategies through calls, emails, and follow-ups. The specialist must ensure customer purchase orders (POs) are received and accurately matched invoices and must work closely with customers to resolve any billing issues or disputes that may delay payment. The Collections Specialist will also collaborate with internal teams, including sales and management, to report on unpaid accounts and coordinate efforts to expedite payment. A key aspect of the role includes identifying and addressing the root causes of recurring delinquencies or disputes. This position requires strong communication, problem-solving, and organizational skills to support the company’s financial health and customer service standards. Additional duties may be assigned as needed by management.

Key Responsibilities:

• Monitor GenServe’s accounts receivable and identify overdue accounts.
• Ensure that customer PO’s are provided for all invoices that require them and that the PO matches the correct invoice.
• The Collection Specialist will be assigned a portfolio of accounts and be accountable for maintaining an aging goal.
• The goal will be achieved through the effectiveness of the collection efforts including reconciling, email and call quality, and follow-up efforts.
• The Collection Specialist will need to work closely with customers to address any/all outstanding AR so it can be paid and collected within the desired timeline.
• Resolve customer issues and complaints concerning billing.
• Identify root causes of recurring disputes and delinquent payments and work collaboratively to resolve.
• Submit regular reports on the status of unpaid accounts to the sales team and management and seek collaboration on ways to receive payment.
• Fulfill other duties as assigned by management

Requirements

Qualifications:

• 5 years of relevant experience in service coordination, dispatch, or operations support.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Proven ability to deliver exceptional customer service.
• High-volume accounts
• Experience reconciliing with procurement
• Expert level Excel reporting skills
• Sage, SalesForce, Netsuite is a plus
• Ability to perform effectively under pressure, particularly during high-demand situations such as storms or outages.
• Basic understanding of generator systems and functionality.
• Strong time management and multitasking abilities in a fast-paced environment.

Compensation & Benefits:

• Competitive salary based on experience
• Year End Incentive Bonus
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off and holidays
• Life insurance

Work Schedule:

Standard business hours, Monday through Friday.