Veterinary Receptionist

Job Description

Job Description

Description

Bayshore Animal Clinic is seeking a Full-Time Veterinary Receptionist with prior veterinary or healthcare customer service experience to join our busy, people-forward practice in Tampa, FL.

This role is not entry level . The ideal candidate is confident in a fast-paced medical environment, comfortable handling high call volumes, and skilled at balancing client service with accuracy, empathy, and efficiency. If you’ve worked in a veterinary clinic, medical office, dental practice, or similar healthcare setting and thrive in a dynamic front-facing role, we’d love to meet you.

At Bayshore Animal Clinic, we believe veterinary care should feel personal, compassionate, and human. We’re committed to building lasting relationships with our clients while delivering high-quality medicine in a supportive, inclusive environment.

We value collaboration, authenticity, and professionalism—and we invest in team members who want to grow their careers in veterinary medicine.

As a Veterinary Receptionist , you are the first and last point of contact for our clients and their pets. You play a critical role in shaping the client experience while supporting efficient hospital operations.

This position requires strong communication skills, attention to detail, emotional intelligence, and the ability to multitask under pressure—especially during busy appointment times or emotionally sensitive situations.

Clinic Hours:
Mon–Fri: 7 AM – 6 PM | Sat: 8 AM – 1 PM | Sun: Closed
Bayshore Animal Clinic
2812 W Gandy Blvd, Tampa, FL 33611
bayshoreanimalclinic.com

What You'll Be Doing

Client Service & Front Desk Operations

• Greet clients and patients warmly, professionally, and efficiently
• Answer multi-line phones, manage high call volume, and schedule appointments
• Collect and document accurate patient histories and client information
• Communicate effectively with veterinarians and technicians regarding patient flow and needs
• Support clients through routine visits, urgent concerns, and end-of-life appointments with compassion

Administrative & Financial Duties

• Process invoices, collect payments, and balance transactions accurately
• Manage prescription refill requests and over-the-counter product sales
• Maintain accurate client and patient records within the practice management system
• Ensure front desk and reception areas remain organized, calm, and welcoming

Team Collaboration

• Coordinate closely with medical staff to support smooth daily operations
• Assist with appointment flow, admissions, and discharges
• Uphold clinic policies, procedures, and client service standards

Experience & Qualifications

• This is not an entry-level position
• Minimum 1–2+ years of experience in a veterinary clinic, medical office, dental office, or healthcare customer service role
• Proven ability to work in a fast-paced, high-volume, people-facing environment
• Strong multitasking, organizational, and time-management skills
• Excellent verbal and written communication skills
• Comfort with computers, scheduling software, and electronic medical records
• Ability to remain calm, professional, and empathetic in emotionally charged situations
• Physical ability to lift up to 30–50 pounds as needed

• Prior experience as a Veterinary Receptionist or Client Service Representative (CSR)
• Familiarity with veterinary practice management software
• Experience handling medical records, invoicing, and insurance or estimates
• Confidence managing difficult conversations with professionalism and empathy

Compensation & Benefits

We’re proud to offer a comprehensive benefits package that supports your career and well-being:

• Competitive pay based on experience
• Medical, dental, and vision insurance
• 401(k) with employer match
• ⏰ Paid Time Off (PTO) and paid holidays
• Continuing education support and certification fee assistance
• Employee Assistance Program (EAP) and mental health resources
• Employee discounts on veterinary services and retail products

• A friendly, supportive team that truly collaborates
• A culture that values inclusivity, professionalism, and positivity
• Ongoing training and development opportunities
• Opportunities for advancement within Bayshore Animal Clinic and the Innovetive Petcare network
• The chance to work in Tampa, FL—close to beaches, parks, and a vibrant local community

If you’re an experienced veterinary or healthcare receptionist who takes pride in delivering exceptional client service and thrives in a fast-paced clinic environment, we’d love to hear from you.

Apply today to join Bayshore Animal Clinic and help create meaningful experiences for pets and the people who love them.