Client Billing Representative, 1st Shift (Onsite in Jacksonville, FL)

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:

Pitney Bowes is now hiring a full-time direct hire Client Billing Representative, 1st Shift for our Florida facilities located in Jacksonville and Orlando. The position will be based in Jacksonville.

Your hourly pay will be $26.00.

Your work schedule will be Monday - Friday, 8:30 am - 5:30 pm, overtime may be required and a weekend day during special events or during holiday weeks .

You are a Performance driven individual who is committed to providing innovative service to our clients. You are approachable and relationship oriented as you contribute to Pitney Bowes success.

You will:

· Enter customer information into our proprietary system for proper billing and communicate all information to corporate.

· Work within the USPS Business Gateway pulling required data or looking up client information as required.

· Coordinate with staff on client start-ups, special mailings, or specific customer requests.

· Collect and review client job orders for accuracy and completeness regarding postage class, postage rates notifying customer service reps of any deviations.

· Run and analyze daily reports such as but not limited to; machine rejected mail counts, USPS promotion qualifications, client job related read rates, sorter counts and client counts.

· Complete ad hoc reports for management or clients, as necessary.

· Verify all activities on the job order have been captured and ready for invoice each week.

· Finalize and submit all client invoices, postage reports, and CBR checklist data each week as required.

· Verify meter postage daily and request additional funds when necessary.

· Verify meter head balances and postage distribution to a job order daily.

· Assist in managing and building client relationships with small to medium customers by being proactive in preventing issues.

· Notify management of issues or changes required to enhance and maintain client retention.

· Assist with checking in visitors at the front desk and visitor access badges.

· All other duties as assigned. Provide back-up support in absence of others.

Your background as a Client Billing Representative, you have:

· Associate degree (A.A.) in Accounting or Business preferred but not mandatory or minimum of 2 years’ related experience maintaining a computer-based record and billing system while utilizing Excel to perform analysis.

· Intermediate-level user of Microsoft Office products, specifically, experience using Microsoft Excel.

· Demonstrated minimum 2 years’ customer service experience.

· Demonstrated minimum 3 years’ accounting experience.

· Ability to organize, prioritize and handle multiple work assignments.

· Excellent verbal, written, presentation and interpersonal communications skills.

· Ability to maintain high work quality with limited supervision, effectively working individually or in a team environment.

· Able to handle difficult customer situations with professional and courteous attitude.

· Strong analytical and organizational skills with the ability to pay close attention to detail.

· Must be able to work in a demanding environment with interruptions and work effectively under the pressure of deadline.

· Fluent in English to understand and follow safety and other operational directions communicated in English, irrespective of their native language.

Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

We Will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally ( PB Live Well )

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Women / Minorities / Veterans / LGBTQ+ / Individuals with Disabilities are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link. 

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well )

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.