Customer Service AND Operations Coordinator

Quality Assurance & Service Coordinator

Location: Fort Lauderdale, FL 33316

Compensation: $18.00/hour

Type: Contract-to-Permanent

About the Role

We are looking for a motivated, detail-oriented Quality Assurance & Service Coordinator to join our fast-growing service operations hub in Fort Lauderdale. If you have a sharp eye for data accuracy and love resolving problems, this is your opportunity to step into a professional, career-building corporate office environment!

What You’ll Do

• Audit Field Reports: Review completed technician service records and customer reviews to ensure work meets corporate quality standards.

• Manage CRM Database: Maintain, update, and audit client account history, resolution metrics, and dispatch data.

• Service Coordination: Serve as a reliable point of contact for field technicians to assist with scheduling, route tracking, and dispatch adjustments.

• Client Follow-Up: Connect with customers post-service to ensure total satisfaction, answer questions, and log successful resolutions.

What We’re Looking For

• High School Diploma or equivalent.

• 2+ years of experience in a high-volume, client-facing environment (call center, administrative support, or customer care).

• 1+ years of experience with data validation, clerical auditing, claims processing, or quality control.

• strong computer skills and comfort navigating CRM database architectures.

salary: $18 - $18.01 per hour
shift: First
work hours: 8 AM - 4 PM
education: No Degree Required

Responsibilities

Quality Assurance & Auditing

• Review & Audit Field Reports: Conduct detailed quality checks on completed technician service records and client reviews to ensure absolute compliance with company performance benchmarks.

• Data Integrity Management: Maintain, update, and audit account data, resolution metrics, and dispatch history inside our centralized CRM tracking system.

• Identify Discrepancies: Actively spot, investigate, and correct errors in technician reports or client submissions before finalizing billing and account logs.

Service Coordination & Dispatch Logistics

• Technician Liaison: Serve as the primary operational point of contact for field technicians, answering inquiries and managing real-time service coordination workflows.

• Schedule Optimization: Assist with dispatching, appointment updates, and scheduling adjustments to maximize field efficiency and timely job completion.

Client Relations & Resolution

• Proactive Follow-up: Reach out to clients post-service to gauge overall satisfaction, gather crucial feedback, and confirm total problem resolution.

• De-escalate Issues: Address customer questions, guide clients through resolution pathways, and seamlessly escalate complex cases to leadership when necessary.

Skills

• Operations

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.