Backup Management Technician for a Cloud-Based Systems Company (Remote)
- 3+ years’ experience in backup administration, disaster recovery, or IT support (MSP experience preferred)
- Hands-on expertise with StorageCraft, Veeam, Synology NAS, Azure Backup, and Wasabi object storage
- Strong understanding of backup methodologies (full, incremental, differential), retention policies, and replication strategies
- Experience with on-prem, cloud and hybrid backup architectures
- Knowledge of regulatory compliance requirements for data protection
- Excellent troubleshooting, communication, and documentation skills
- Ability to work independently and collaboratively within internal teams
- Certifications: Any certifications related to Veeam, StorageCraft or Azure are a plus
- Backup Operations & Administration
- Monitor and manage backup jobs across StorageCraft, Veeam, Synology, Azure, and Wasabi platforms
- Troubleshoot backup failures and ensure successful completion of scheduled backups
- Perform regular backup verification and restoration tests to validate data integrity
- Maintain and optimize backup schedules, retention policies, and off-site replication strategies
- Manage storage repositories, including cloud and on-premises devices
- System Upgrades & Maintenance
- Plan and execute upgrades for backup software, hardware, and storage platforms
- Apply patches and updates to ensure systems remain secure and up-to-date
- Document upgrade procedures and maintain records of system changes
- Compliance & Security
- Ensure backup solutions meet regulatory and industry standards (e.g., HIPAA, GDPR, SOC2)
- Implement and maintain encryption, access controls, and data protection measures
- Monitor for emerging threats and vulnerabilities in backup environments
- Reporting & Documentation
- Generate reports on backup status, storage utilization, and recovery metrics for internal stakeholders
- Maintain thorough documentation of backup configurations, procedures, and system environments
- Network & System Uptime
- Incident Resolution Time & SLA Performance
- Accuracy of Bandwidth and Server Utilization Reporting
- Customer Support Quality & Satisfaction
- A reliable computer (at least with an i5 processor), a stable high-speed internet connection and back up for both.
- A quiet, cozy workspace to handle calls and chats like a pro.
- Flexible with work schedule.
Recommended Jobs
Seafood Manager
Position Title: Seafood Manager Department: Seafood Supervisor: Assistant Branch Manager/Branch Manager FLSA: Non-exempt (Paid by the hour) Position Summary: Responsible for receiving…
Lead, Project Engineering
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest fo…
Compliance Officer/ Legal Council
Meet Guerra Wealth Advisors At Guerra Wealth Advisors, we're on a mission to redefine retirement planning and elevate how families experience holistic wealth management. With over three decades of…
Maintenance Supervisor
Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building …
Manager of Revenue Cycle (ASC Billing)
The ASC (Ambulatory Surgery Center) Billing Manager will be responsible for managing the full revenue cycle operations for an ambulatory surgery center, ensuring accurate billing, coding, collectio…
Nursing Professional Development Specialist- Full Time- Days- Multiple Locations
Location: Lee Health -2776 Cleveland AveFort Myers FL 33901 Department: Emergency Services Work Type: Full Time Shift: 0/8:00:00 AM to 4:30:00 PM Minimum to Midpoint Pay Rate: $35.04 -…
Default Client Support Specialist II
Overview: Job Purpose The Default Client Support Specialist II serves as a subject-matter expert and product-area specialist, providing advanced support to our customer base on MSP products, servi…
Medical Screener
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect …
Accounts Payable & Receivable Clerk
Benefits: ~401(k) matching ~ Dental insurance ~ Health insurance ~ Opportunity for advancement ~ Training & development ~ Vision insurance About Us: At SERVPRO of Fort Wal…