Director of Revenue Cycle Management & Payer Relations

Company Overview  
Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home.  

Position Overview 
We are seeking a strategic, hands-on Director of RCM / Payer Relations with deep experience specifically in a DSO environment. This leader will design and optimize the full RCM pipeline — eligibility, claims, payments, AR, denials, payer negotiations — and build sustainable infrastructure to support scaling across multiple markets. 

Key Responsibilities 

• Oversee end-to-end revenue cycle operations for all Smart Arches locations 
• Lead and develop centralized RCM teams, workflows, KPIs, and SOPs 
• Manage payer relations strategy including contracting, renegotiations, and reimbursement optimization 
• Reduce AR days, improve clean claim rates, minimize denials 
• Partner closely with Finance, Operations, and Executive Leadership on forecasting, cash flow optimization, and collections performance 
• Implement new RCM technology, dashboards, reporting structures, and automation opportunities 
• Ensure compliance with payer guidelines, HIPAA regulations, and state-specific requirements 
• Guide expansion efforts, onboarding new locations into centralized RCM systems 

What We’re Looking For 

• 5–7+ years of RCM leadership experience within a DSO (required) 
• Proven success managing payer relations, contracting, and reimbursement outcomes 
• Experience scaling multi-location operations 
• Strong analytical mindset with ability to design reporting and operational metrics 
• Demonstrated ability to lead, motivate, and hold teams accountable 
• Experience with implant/OMS workflows is a plus 

Compensation & Benefits 

• Competitive salary
• Comprehensive benefits package 
• Growth opportunity in a fast-scaling, mission-driven DSO 

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Smart Arches values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. Smart Arches is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. Smart Arches is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.