Desktop Support IT Generalist
Please Note: As of July 22 2021 our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.
client seeking a Desktop Support/IT Generalist in Miami FL (Florida).
Responsibilities:
- Provide technical support to end-users for hardware software and network-related issues
- Install configure and maintain desktops laptops printers and other peripherals
- Troubleshoot and resolve issues with operating systems (Windows macOS Linux) and common software applications
- Assist with system and network administration tasks including user account management and permissions
- Support IT security initiatives including antivirus updates patch management and security best practices
- Manage IT inventory including tracking hardware and software licenses
- Set up and support video conferencing VoIP and remote work solutions
- Document IT processes troubleshooting steps and resolutions for knowledge sharing
- Provide basic training and guidance to users on IT tools and best practices
- Collaborate with vendors and escalate complex issues to higher-level support when necessary
Required Skills : * Associate s or Bachelor s degree in Information Technology Computer Science or a related field (or equivalent experience) * 2 years of experience in IT support desktop support or a generalist IT role * Strong troubleshooting skills with Windows macOS and mobile devices * Basic understanding of networking concepts (TCP/IP DHCP DNS VPN etc.) * Experience with Active Directory Office 365 and cloud-based applications is a plus * Knowledge of IT security best practices * Strong customer service and communication skills * Ability to work independently and manage multiple priorities
Basic Qualification :
Additional Skills :
2 years IT support Windows/Mac troubleshooting and strong customer service experience
Background Check : No
Drug Screen : No
Rank :B2
Requested Date :
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